Photo by Andrea Piacquadio:

The majority of Americans are introduced to the workforce through frontline jobs—whether waiting tables, stocking store shelves or folding clothes. Roughly 112 million Americans are frontline employees, and more than 70% of Black and Hispanic Americans in the U.S. are considered frontline workers. Lack of advancement opportunity and sub quality experience on the frontline is hindering the American dream, and research shows that corporate DEI efforts in recent years drastically overlook the largest and most diverse part of the workforce: the frontline employees who face challenges related to opportunity, advancement, and experience. This latest research from McKinsey & Company highlights the outsized impact companies can have on job quality and economic mobility for employees of color by extending DEI efforts to frontline workers.

Experience the full interactive Multichannel News Release here:


  • Frontline hourly workers are nearly 20% less likely than corporate employees to believe that DEI policies are effective.
  • 50% of frontline workers in this group make less than $30k a year
  • 3 of 4 frontline workers want to be promoted but less than 1 in 4 achieves it
  • Over a lifetime, only 30% of all frontline workers move to a higher income quintile
  • On average, Black and Latino frontline workers make 20 percent less than White frontline workers.
  • Black and Hispanic frontline workers report the lowest levels of sponsorship—nearly six in ten have no sponsor at all

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